Do you need Help?

Do yo have any questions? Contact here easily!

Welcome to the support section. If you have doubts or problems with Bedurion products or any technical problem during your stay on the web, you are in the right place. We will try to help you as soon as possible.
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Dedicated Support
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Full 24/7
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Fast attention
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Always with passion
wizard-face
Dedicated Support
clockwork
Full 24/7
jet-fighter
Fast attention
mineral-heart
Always with passion

F.A.Q.

Before sending a message you should carefully read the following questions and answers. We recommend that you follow all the guidelines, procedures and rules before sending a message, otherwise it will be rejected.

To create an account it is necessary to place an order. During the purchase process you can create your account, which will remain active forever at no cost.

If you have an account you will be able to access more features and spaces on the web, such as forums, community, discounts or special areas among others.

Keep in mind that there are spaces on the web where you need to buy a product to be able to access, it is not enough to have only an account. For example, with the purchase of a book you can get access to the specific forum of the book, in addition to that book and all its extra content.

Very easy. Browse the menus on the web looking for your favorite book and add it to the shopping cart. Then go to the basket and fill in all the fields with your information to complete the purchase. You can easily pay with a debit and credit card.

Books are sold only on Bedurion.com in a single digital format.

From the help section you can contact the support team to solve your doubts and problems. Please note that the support offered is related to the sale of books: pre-sale questions, claims, refunds, technical problems with the purchase or with the account during your visits to the web.

Remember that the help section is not for community affairs. If you have a problem with a community member, use the report buttons to alert the moderators. They will look to solve the problem.

First of all it is necessary that your message meets the necessary requirements. One of the main reasons why users do not receive a response is for not having followed the guidelines indicated in these F.A.Q. If, on the other hand, your message meets the requirements, a response should take no more than 48 hours.

You will receive the answers in the same email that you provide in the contact form.

Be very careful with that, the address from which you will receive your response is help@bedurion.com. Any other address that does not include @bedurion.com should be discarded.

If your message does not comply with the regulations established in these F.A.Q. it will be automatically discarded. Please, we highly appreciate that you read the rules and follow them correctly.

Find out about the return policies for purchases made on the web.

To navigate our website you must follow the rules without fail.

Meet those who have participated on Bedurion’s website.

Understand how we process your data, which are completely private.

Write your message briefly and clearly

Remember to write consistently and briefly. The support team will greatly appreciate it. Thank you!

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